Ten Wildebeests in a Teacup (johnboze) wrote,
Ten Wildebeests in a Teacup

$1.99 an F-ing Minute!?!

So we just got a new version of some popular software for video compression, and now that it is installed, we are getting all sorts of errors and crashes that never happened with the old version. I called our tech support guy, at the comany that sells us our gear, and he said he is totally unfamiliar with the new version, and suggested I call the manufacturer's tech support. When I went looking for that number I found out that it is a 1-900 number, with a charge of $1.99 a minute! Is this at all common in you experience? Those of you who have worked/work in tech support, are you a 1-900 number? I am accustomed to long distance numbers that aren't 1-800, but pay-per-minute tech support seems weird...

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